www.thedigitaldynamogoestoces.com and my adventure getting travel arrangements to CES http Attending a Technology Convention with over 140000 folks can be intimidating and awesome all wrapped up in one. Sort of like “Awesom-idating”. Yes, I just made that up. For the “little guys & gals” like yours truly, this event is a sizable financial investment. So preparation is the name of the game. In this video, I make a few valuable tips to help you get the most out of the Consumer Electronic Show – CES in Las Vegas, NV.
Question by : What is the true value of the money to the wronged consumer?
Today’s consumers can be unforgiving when they find out that the due process of care/protection has been violated. The outcome in many of those situations is: law suit, which equates to money. Money for court costs, restitution, lost business for bad reputation, etc. For this very reason, many large organizations will have their own “legal team” on staff, or a prepaid contract with a law firm to represent them in various legal situations. For the smaller companies who lack the resources to have a proprietary legal team, one law suit can be enough to put them right out of business, win or lose. What is the true value of the money to the “wronged” consumer?
Best answer:
Answer by roosje218
From a consumers point you need to make sure you have rights. Whether it’s a large or small business you need to know what the product is, & how it is described in an advertisement. Did you have the “goods” and for how long as there may be a time limit on the good afer purchase. When did you notice a problem and what did you do about it. Did you mull it over, or bring it to the businesses attention? Do you have all your paperwork? i.e receipts, instructions, etc.
Once you have all this together it is often best to speak with the owner/manager in person rather than phone. Be calm, and stay in control of your emotions. A business may not always meet your expectations at first but many have protocal to follow. See if they have a Trade Assoc. they belong to and if so you can contact them. If still no resolution there is an alternative of mediation or arbitration, and these can be binding if you both choose to persue either.
The “true value” of money may not always be the monetary value of the money itself. Often times “true value” can also be alternatives which are available to the consumer, and if both parties are willing to compromise a resolution can be found so that legal (court) action will not be needed. This can be very beneficial to the small business owner. Bottom line…..Compromise, Customer Satisfaction and Resolution.
Hope this helpful!
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